Associate Intercompany Export Specialist. – Medtronic – Heerlen


Careers that Change Lives
Change your career to exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second.

As Export Intercompany Specialist, you are contributing to swift delivery of our products by applying policies focusing on Export and Intercompany stock transfer movements in our supply chain towards our Emerging Market Countries. The job entails close working relationships with local downstream Distribution Centers, regulatory, logistics operations, transport teams, trade compliance and our supply chain planning department. In close co-operation with our internal parties and stakeholders, we strive to ensure excellent quality and ultimately our patients’ safety and health!

A Day in the Life
• You are the first point of contact for inquiries from Distribution Centers in Middle East, Africa, Central Asia, Russia, Eastern Europe, India, Asia Pacific, China, and Latin America related to their stock transfer orders from our Distribution Centers in Heerlen, Netherlands or Rolo, Italy.
• You are responsible for smooth order and shipment processes and communication (handling incoming e-mails and resolving issues in an efficient, compliant, and effective way to strive for the highest level of customer experience).
• You create and monitor stock transfer orders, deliveries, shipments at different stages in the process and monitor our lead-times in ERP (i.e., SAP) systems.
• You are responsible for aging orders and providing daily/ weekly information about the open orders, deliveries, and shipments to the distribution centers.
• You are responsible for service complaint follow up with detailed root cause investigation and timely resolving the complaint.
• You apply continuous improvement method/thinking while working on process improvements, you analyze and assess data and deviations to enable smooth process flows.

Must Haves
• HBO working and thinking level
• 2+ years’ experience in export related customer care/service, order management or logistics
• Fluent in English both speaking and writing
• Customer focus and stakeholder management skills
• Computer literacy (MS-Office and ERP systems)
• Pro-active approach, analytical, problem solving and decision-making skills
• Ability to prioritize in a constantly changing environment and to deal with stress

Nice to Haves
• Experience with Emerging Markets and/or Intercompany
• Excellent Excel and PowerPoint skills
• Results orientation by using data, KPI’s/Metrics and other tools and systems like MOS, CAP and Lean Sigma

We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance 
• Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment
Our unwavering commitment to inclusion, diversity and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have a long-term sustainable impact. 
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

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