Jobid=630292220399521648 (0.0994)
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Please be informed that this is not an active vacancy but part of Medtronic's ongoing effort to build a strong pipeline of talented professionals for future opportunities within our Operations Support & Process Excellence team. As these roles open regularly, we continuously review applications to identify strong matches. If your profile aligns with upcoming needs, you may be invited to join our Medtalent community and/or be contacted directly when a suitable role becomes available.
Join our Medtronic Order Operations team and help redefine how medical technology reaches patients across Western Europe. In our evolving Specialized Services environment, you will drive operational excellence, improve process quality, and directly support our Mission to patients.
Customer Care is evolving into a specialist organization where operational excellence, process expertise and continuous improvement come together to create greater value for patients, customers and business partners.
As a Process Excellence Specialist, you are recognized as a subject matter expert within your specialist domain. You combine deep operational knowledge with analytical thinking and continuous improvement methodologies to strengthen end-to-end Offer-to-Cash processes across our Spinal and Aortic Operating Units.
Working closely with Operating Units, Sales, Customer Care Shared Service Centers, Supply Chain, Finance, Logistics and Quality, you act as a trusted operational partner and subject matter expert, translating business needs into scalable operational solutions and sustainable process improvements. Through strong stakeholder partnerships, you influence operational performance, simplify complex workflows and improve process governance across multiple EMEA countries.
Beyond operational excellence, you play a key role in shaping the future operating model by driving standardization, digitalization, automation, AI-enabled workflows and self-service adoption. Your expertise helps transform operational insights into sustainable solutions that strengthen customer experience, operational performance and organizational capability.
If you enjoy solving complex operational challenges, influencing strategic improvements without formal authority and helping shape the future of Customer Care, this role offers an exciting opportunity to make a meaningful impact within a highly international environment.
Following your full-time onboarding at our Heerlen office, this hybrid position requires office presence for 3–4 days per week, depending on your country of residence (Netherlands, Belgium or Germany). Please note that relocation support is not provided.
A Day in the Life
As a Process Excellence Specialist, you provide specialist expertise across assigned Offer-to-Cash process domains, ensuring operational stability, process governance and continuous improvement across multiple EMEA countries.
Your day combines operational monitoring, analytical problem solving, stakeholder partnership and continuous improvement. You monitor process performance and KPI trends, investigate complex operational issues, distinguish root causes from symptoms and collaborate with cross-functional stakeholders to implement sustainable improvements.
Using your expertise in SAP, operational workflows and end-to-end Order-to-Cash processes, you identify opportunities to standardize processes, reduce variation and improve operational performance. You support governance by maintaining process documentation, strengthening knowledge management and ensuring consistent process execution across the organization.
You build trusted relationships with Operating Units, Sales and internal stakeholders by acting as a strategic operational partner. Rather than simply resolving today's issues, you identify recurring themes, challenge existing ways of working and translate operational insights into long-term improvements that create value for both the business and our customers.
You continuously anticipate future operational needs by identifying opportunities to strengthen digital capabilities, improve process maturity and increase touchless execution across the customer journey.
Beyond daily operations, you actively shape the future of Customer Care by identifying opportunities for automation, AI-enabled workflows and touchless processing. You promote self-service adoption, coach colleagues on standardized processes and contribute specialist expertise that enables a more scalable, efficient and future-ready organization.
Responsibilities may include the following and other duties may be assigned:
Required Knowledge and Experience:
Nice to Haves
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
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If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at .
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 40,000.00 EUR – 60,000.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
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