Patient Services Support Diabetes Dutch/English. – Medtronic – Heerlen

Medtronic

Careers that Change Lives
Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others.

Our Dutch team builds strong and lasting business relationships with hospital staff, medical associations, and opinion leaders, to achieve that goal. By demonstrating medical-technical expertise and partnering closely with physicians and research institutes, we drive innovation, transform technologies, and help shape the industry. 

A Day in the Life
You will be responsible for:
• Using proficient disease and therapy knowledge to support customers to deliver safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers. Acting on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets.
• Responding to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories.
• Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
• Effectively communicating with customers to resolve issues and answering questions according to department protocols and requirements. Ensuring support and solutions provided are aligned with Department and Standard Operating Procedures and coordinating the return flow for all Diabetes products for quality analysis.
• Accurately and consistently documenting customer feedback and troubleshooting completed.

Must Haves
• At least 1 year of customer service or support experience in a contact centre, office or helpdesk environment or relevant work experience
• Completion of secondary school
• Strong oral and written language skills in: Dutch and English
• Effective multi-tasking (navigating between programs to access customer data and input text during call)

Nice to Haves
• Post-secondary education
• Experience using: SAP and MS Office suite (Word, Excel, Outlook)
• Experience troubleshooting medical equipment/services in contact centre/helpdesk 

We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance 
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world. 

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