Jobid=620345927797908431 (0.0997)
Online Content Specialist
Location
Heerlen, Netherlands
Hours
40 hours per week
Contract Information
- Hybrid working environment
- Office presence in Heerlen required at least once every 1–2 weeks
- Possibility of contract extension
- A written test may form part of the recruitment process
Overview
We are seeking an experienced Online Content Specialist to support the creation and optimization of digital customer communication within a collaborative and agile environment. The successful candidate will work closely with UX specialists, analysts, IT teams, and subject matter experts to develop clear, engaging, and customer-focused online content.
This role focuses on translating complex information into accessible digital communication while maintaining consistency across online platforms and customer journeys.
Key Responsibilities
Content Creation & Optimization
- Create, edit, and optimize online content for digital and mobile channels
- Translate complex information into clear and understandable communication
- Rewrite and structure content according to established style guidelines
- Ensure content consistency across digital communication channels
- Monitor and improve content performance based on user insights and analytics
Collaboration & Stakeholder Engagement
- Work within a multidisciplinary agile team alongside:
- UX designers
- IT specialists
- Business analysts
- Data analysts
- Testers
- Collaborate with pension specialists, marketers, legal teams, customer service teams, and content specialists
- Support the development of logged-in customer environments
Digital Communication & User Experience
- Improve usability and customer understanding within online platforms
- Tailor content to different audiences, demographics, and communication needs
- Process and translate new legislation and policy updates into customer-friendly content
- Contribute to customer satisfaction improvements through effective digital communication
CMS & Content Management
- Implement and manage content within Adobe-based CMS environments
- Maintain and safeguard corporate identity and communication standards
- Coordinate online content updates and publishing activities
Required Skills & Experience
- Bachelor's or Master's degree in:
- Communication
- Digital Media
- Or a related field
- Minimum 5 years of experience in a similar online content or digital communication role
- Experience working within agile environments and collaborating with IT teams
- Strong experience with online and mobile content creation
- Knowledge and hands-on experience with:
- Adobe Experience Manager (AEM)
- Adobe tools
- Content Management Systems (CMS)
Preferred Competencies
- Excellent writing and editing skills
- Ability to translate complex topics into concise and engaging content
- Strong attention to detail while maintaining a broader strategic perspective
- Creative and customer-focused mindset
- Strong collaboration and stakeholder management skills
- Proactive and independent working style
- Ability to use data and audience insights to improve communication effectiveness
Working Environment
You will work in a collaborative and informal environment with direct communication and close cooperation across departments. The role combines strategic content thinking with hands-on digital execution in a modern agile setup.
Additional Information
- Hybrid working model with periodic office attendance in Heerlen
- Written assessment may be included in the selection process
- Experience with Adobe and CMS platforms is mandatory
- Strong Dutch language communication skills are highly preferred
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