Customer Service Specialist DE – Q-Interim – Heerlen

Q-Interim

Do you want to take customer service to a higher level and contribute to het international health sector?

In this company everyone takes ownership for achieving their targets, knows that their performance matters and expects appropriate recognition for their efforts.
Everyone works together as a team, whether inside their function or cross-functionally across the organization.

Position Summary
You will be working in a team of twelve other Customer Service Specialists / Administrators and one Customer Service Manager. You will also be working closely with other departments as Logistics, Technical Service, Quality and Finance

Responsibilities
• Helpdesk for technical and general support and first point of contact for customers from various nationalities.
• Handling and managing service calls and complaints, case owner. With all related administrative duties.
• Handling and managing quotes. Provide support to the Sales & Clinical teams in Europe.
• All related administrative duties.
• Administrative processing of service, customer and product data and invoicing with a high level of accuracy.
• Support in order processing.
• Participate in projects.

Our customer is the market leader in providing innovative diagnostic and therapeutic products and services that enable interventionists and their clinical teams in providing superior patient care. Their focus is “the pursuit of the perfect image” through continuous research and development of new products and technologies – supporting today’s needs and anticipate those of tomorrow. They are an international company, with products in over 45 countries, providing high quality systems and award-winning customer support across the globe. Our customer employs over people worldwide working from their corporate HQ in Minnesota, their Asian offices in Shanghai and Tokio, their European HQ and Service & Distribution Center in Heerlen in the Netherlands. They have a well-established global distribution network and direct Sales & Clinical Teams in the USA, Germany, France and the Benelux. They believe employees are their greatest asset and they foster an environment that attracts and retains employees who are proactive, responsive and innovative through commitment to teamwork, communication, feedback and change.

Required skills
What does it take to be successful in this job?
You have experience on customer service and administrative tasks, preferably in an international company.
Basic technical understanding and work experience within the medical device sector are a pre. We are looking for a colleague with excellent communication and administrative skills. If you have the ability to work in a dynamic environment and like to work with deadlines, this is the job for you!
Further we require:
• knowledge of English or Dutch (Native).
• knowledge of German (Near) Native.
• preferably good knowledge of working with SAP.

What’s in it for you?
Great place to work. Healthy work environment. Fantastic colleagues. A full-time position in day shift, with the option of permanent employment. Salary €3.,- and €3.,- per month, depending on applicable experience.
Applications: Kirdy Nijsten,

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