Customer Service Representative Portuguese/English. – Medtronic – Heerlen

Medtronic

Careers that Change Lives
Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment? To support our Specialized Services Customer Care team, we are currently looking for a fulltime, customer-focused, and accurate Customer Care Representative.
Please note that for this position, relocation support is not provided. We are specifically looking for candidates that live within a max. 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, we expect you to work 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours.

A Day in the Life
We offer you a position where you support all day-to-day Order-To-Cash processes such as processing, monitoring and following up on, and invoicing orders. 
• You record, analyze, follow up on and solve dispute situations like complaints, returns, etc. You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.
• You do this for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients.
• You are the single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship.
• You are a pro-active team player with a distinct drive for execution and results.
• You have a strong focus on customer satisfaction and can build lasting relationships with customers and colleagues in other departments and disciplines.

Must Haves
• Bachelor’s degree (or at least MBO+)
• Excellent verbal and written communication skills in English and Portuguese
• 2+ years of experience in customer service and order management
• Computer literacy (MS-Office Outlook, Excel, Word)
• Strong sense of responsibility and flexibility to take on additional tasks when required.
• Able to prioritize and work under pressure / cope with stressful situations.
• Customer-focused and service-oriented

Nice to Haves
• Experience with SAP/ SAP CRM

We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance 
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
 

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