Jobid=638653010022632394 (0.0507)
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
The Service & Repair Customer Care organization is the central interface between our customers and Medtronic’s service and repair processes in the DACH region, comprising Germany, Austria, and Switzerland. As part of establishing a new international Customer Care team, we support the entire service and repair lifecycle of medical devices and work closely with service centers, Field Service teams, logistics partners, and other internal functions.
The position is based in Meerbusch near Düsseldorf and follows the Medtronic Flex work model. Employees work at least two days per week on-site at the Meerbusch office and may work remotely on the remaining days. Occasional business travel may be required for training, team meetings, or business events.
More frequent on-site presence is required during onboarding and training.
As a Customer Care Representative DACH, you will be the central point of contact for customers throughout the entire service and repair process. You will coordinate service requests, manage communication between internal and external partners, and ensure a positive customer experience. In this role, you will combine customer service, operational process management, and continuous improvement activities in a regulated medical technology environment.
Primary Responsibilities
Required Qualifications
Preferred Qualifications
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
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If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at .
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Germany: 42,640.00 EUR – 63,960.00 EUR | Netherlands: 40,000.00 EUR – 60,000.00 EUR | Poland: 88,000.00 PLN – 132,000.00 PLN | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
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