jobid=A.0.0403
About the Role
We are seeking a dynamic and results-driven B2C Project Manager to lead and execute customer-facing initiatives in the digital commerce and consumer delivery space. Will be responsible for managing end-to-end project lifecycles, aligning cross-functional teams, and delivering innovative solutions that elevate the B2C customer experience.
Key Responsibilities
- Lead the planning, execution, and delivery of B2C-focused projects (eCommerce, CRM,logistics).
- Collaborate with product, IT, marketing, operations, and external vendors to ensure seamless execution.
- Drive timelines, budgets, and quality metrics for B2C platforms (web, mobile, retail).
- Capture and define project requirements and translate them into actionable plans.
- Monitor KPIs and performance analytics to ensure customer satisfaction and ROI.
- Identify and mitigate risks and issues across delivery phases.
- Ensure compliance with GDPR and local consumer protection regulations.
- Report regularly to senior stakeholders on project status, risks, and successes.
Required Qualifications
- Bachelor’s degree in Business, IT, Marketing, or related field.
- 5+ years of project management experience, ideally in B2C or customer-centric environments.
- Proven experience in managing eCommerce, omnichannel, or digital transformation initiatives.
- Proficiency in project management tools
- Excellent communication and stakeholder management skills.
- Fluent in English; Dutch is a plus.
Nice to Have
- Background in supply chain, retail, WMS, Ferag Automation TMS or last-mile logistics.
- Agile or PMP certification.
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